vcity133 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.
Last updated: 1 January 2026This Privacy Policy ("Policy") issued by vcity133 ("the Platform", "we", "us", "our"), operator of the online gambling platform accessible at https://vcity133.cam and any associated mobile applications or service interfaces. This Policy governs the collection, use, storage, transfer, and deletion of personal data relating to registered users, prospective users, and visitors to the Platform ("you", "your", "Data Subject").
vcity133 is committed to handling personal data responsibly and in accordance with applicable international data protection standards. As an operator serving players across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond — we recognise our responsibility to handle personal information with integrity and transparency.
By accessing the Platform, creating an Account, or submitting personal information to vcity133, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not consent to these practices, you must cease use of the Platform immediately.
Note: This Policy should be read alongside vcity133's Terms & Conditions and Responsible Gambling policy. Together, these documents constitute the full regulatory and operational framework governing your use of the Platform.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
vcity133 collects personal data through several channels: directly from you during registration and Account use, automatically through your interaction with the Platform, and from trusted third-party sources where permitted.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, KYC data | Contract performance |
| Identity and age verification (KYC) | KYC documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Payment data, bank/e-wallet identifiers | Contract performance |
| Fraud detection and AML monitoring | Usage data, payment data, IP address | Legal obligation / Legitimate interest |
| Responsible gambling compliance | Wagering patterns, self-declaration data | Legal obligation / Vital interests |
| Customer support | Communications, Account data | Contract performance |
| Platform analytics and improvement | Usage data, device data, cookies | Legitimate interest |
| Promotional communications (opted-in) | Email address, preferences | Consent |
| Legal and regulatory compliance | All categories as required | Legal obligation |
vcity133 does not use personal data for automated decision-making that produces legal or similarly significant effects on Players, without human review. Decisions regarding Account suspension based on fraud signals are reviewed by a compliance officer before final action is taken.
vcity133 processes personal data only where a valid legal basis exists under applicable international data protection law. The principal legal bases relied upon are:
Processing necessary to create, manage, and fulfil our obligations under the Account agreement, including processing deposits, settling bets, and delivering platform services.
Processing required to comply with obligations under our international gaming licence, including KYC/AML requirements, responsible gambling mandates, and the retention of transaction records for the prescribed regulatory period.
Processing carried out for the legitimate interests of vcity133 or third parties, including fraud prevention, platform security, analytics, and business continuity — provided that these interests are not overridden by a Player's fundamental rights and freedoms. Players may object to processing based on legitimate interests; see Section 10.
Processing of personal data for optional purposes — including marketing communications and certain non-essential cookies — is based on your explicit, freely given, and withdrawable consent. You may withdraw consent at any time through your Account settings or by contacting our support team.
vcity133 does not sell, rent, or trade personal data to any third party for marketing or commercial purposes. Personal data is shared only in the limited circumstances described below:
We engage trusted third-party Data Processors to perform specific functions on our behalf, including payment processing (FPX, DuitNow, e-walets, crypto gateways), identity verification services, cloud infrastructure hosting, and customer support platform software. All Data Processors are bound by written data processing agreements and are prohibited from using personal data for any purpose other than the contracted service.
vcity133 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or the terms of our international gaming licence. This includes anti-money-laundering reporting obligations and responses to lawful data access requests.
In the event of a merger, acquisition, or sale of all or substantially all of vcity133's business assets, personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it, prior to the transfer taking effect.
vcity133 may share personal data with third parties for purposes not listed above where you have given your explicit prior consent to such disclosure.
No Sale of Data: vcity133 does not, and will not, sell your personal data to data brokers, advertisers, or any other commercial third parties. Your data is used solely to operate, secure, and improve the Platform for your benefit.
vcity133 uses cookies and similar tracking technologies to operate the Platform, enhance user experience, and gather analytics. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function. They enable session management, authentication, security token verification, and load balancing. These cookies cannot be disabled as they are integral to core Platform functionality. No consent is required for their use.
We use analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, where errors occur, and how navigation flows are used. This data is aggregated and anonymised where possible. Analytics cookies are enabled by default but may be disabled through your browser settings.
Preference cookies remember your settings, such as language preferences and display options, to provide a more consistent experience on return visits. These are optional and do not affect your ability to use core Platform features.
You may control or delete cookies through your browser's settings. Most modern browsers (including those commonly used on Android and iOS devices popular with Malaysian users) provide options to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For detailed guidance, refer to your browser's help documentation.
vcity133 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply as general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Anonym data may be retained indefinitely for statistical and analytical purposes.
vcity133 operates under an international gaming licence and engages service providers located in multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside Malaysia. Some of these jurisdictions may not offer the same level of data protection as Malaysian law or the jurisdiction in which you reside.
Where personal data is transferred internationally, vcity133 implements appropriate safeguards including:
If you wish to obtain information about the specific safeguards in place for a particular international transfer, please contact our Data Protection contact as described in Section 15.
Subject to applicable law and the legitimate operational requirements of vcity133 (including AML compliance obligations), you have the following rights in respect of your personal data:
Request a copy of the personal data we hold about you. We will respond within 30 days and provide a structured summary of your data.
Request correction of inaccurate or incomplete personal data. Identity-verified corrections are processed within 5 business days.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Request a machine-readable copy of data you have provided to us, where technically feasible, to transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing profiling. Objections to marketing are acted upon immediately.
Request temporary restriction of processing where accuracy is contested or a legal objection is pending, while we investigate the matter.
To exercise any of these rights, submit a written request to [email protected] with subject line "Data Rights Request". We will verify your identity before processing any request. We aim to respond within 30 days. Requests that are manifestly unfounded or excessive may be subject to a reasonable administrative fee or may be declined, with reasons provided.
vcity133 strictly prohibits use of the Platform by any person under the age of 21 years. We do not knowingly collect personal data from individuals under 21. Age verification is a mandatory step in the KYC process, and we employ technical controls to prevent registration by minors.
If vcity133 discovers or is notified that personal data has been collected from an individual under 21, we will immediately suspend the associated Account, void any transactions, return deposited funds (subject to identity verification), delete the personal data concerned, and report the incident to the relevant regulatory authority if required under our licence conditions.
Parents and guardians who have reason to believe that a minor has registered on vcity133 should contact our support team immediately at [email protected] so that we can take urgent action.
Age Restriction: vcity133 is for players aged 21 and above only. We use document-based KYC to verify the age of every registered player without exception. For responsible gambling support, including parental controls guidance, visit our Responsible Gambling page.
vcity133 implements a layered information security programme designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
Notwithstanding our security measures, no internet transmission or electronic storage system is completely secure. Players are responsible for safeguarding their own Account credentials and for reporting any suspected unauthorised Account access to our support team promptly.
The vcity133 Platform integrates with certain third-party services to deliver core functionality — including payment gateways for FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and cryptocurrency processing. Each third-party service provider operates under its own privacy policy and terms of service, which govern the processing of data within their respective systems.
When you initiate a payment transaction on vcity133, your payment data is transmitted directly to the relevant licensed payment processor over an encrypted connection. vcity133 does not store full card or bank account numbers on its own servers; only transaction reference identifiers are retained.
vcity133 is not responsible for the privacy practices of third-party services. We encourage Players to review the privacy policies of any third-party payment providers or software services they interact with as part of using the Platform.
vcity133 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of our business. The date of the most recent revision is displayed at the top of this page.
Where changes to this Policy are material — meaning they alter the nature of data collected, introduce new purposes for processing, or reduce your rights — vcity133 will provide at least fourteen (14) days' advance notice via email or in-platform notification before the revised Policy takes effect.
Your continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request Account closure in accordance with the Terms and Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data protection concern, please contact us through the following channels:
For formal legal or regulatory correspondence addressed to our Data Protection function, please direct communications in writing to the Compliance Department at the registered address associated with our international gaming licence. We will redirect all appropriately addressed formal correspondence to the correct internal team without delay.
vcity133 thanks you for taking the time to read this Privacy Policy in full. Your trust is important to us, and we are committed to handling your personal data with the care and transparency it deserves.
Six principles that guide how vcity133 handles your personal data — every day, on every transaction.
Your personal information is never sold, rented, or traded to data brokers, advertisers, or any third party for commercial purposes. Full stop. Your data is used only to operate and secure the vcity133 Platform for you.
All data in transit is protected with TLS 1.2+ (256-bit SSL). Sensitive data at rest is encrypted using industry-standard algorithms. Your payment credentials are handled by regulated processors and never stored on our servers in unencrypted form.
Access, correction, deletion, portability, and objection rights are available to every registered player. Submit a written request and we will respond within 30 days. We verify identity before processing requests to protect you from third-party impersonation.
We collect only the personal data necessary to operate our services, fulfil our regulatory KYC obligations, and keep your Account secure. We do not collect data out of convenience — every data point has a defined, documented purpose.
This Policy tells you precisely what data we collect, why we collect it, who sees it, and how long we keep it. No hidden data uses, no opaque data-sharing arrangements. If we change our practices, we tell you in advance.
We retain data only as long as necessary and required by our licensing obligations. When retention periods expire, data is securely deleted or permanently anonymised. We do not hold onto data indefinitely as a precautionary measure.
Our support team handles data rights requests, privacy enquiries, and account-related data questions 24/7. You can also review our full Terms & Conditions for context on how data practices connect to your account agreement.
For players aged 21 and above only. vcity133 operates under international licensing. Play responsibly.